ALC Support Section

Here you can find support for the ALC Viewer which is needed to play the ALC course content.We have provided instructions for copying your licensed ALC files to other USB drives or computers, how to install and run the programs as well as common FAQ.

If you are having problems with the programs, please read through this section but if you cannot find a solution just contact us through our e-mail system. Contact Support

!IMPORTANT INFORMATION!

Dealing with Computer Virus Programs

Many users are reporting problems dealing with their Virus protection software. This note is an attempt to warn users of the problem.

Most Virus Programs will automatically scan a USB drive as soon as it is connected to the computer. The ALC Viewer sometimes looks like a threat and gets flagged. This is normal and unavoidable because the viewer can access and move files. The ALC Viewer is not a treat and is completely safe.

As soon as you place the USB Drive into the computer, you should wait to see what happens. If the virus software pops up a box, you should take care to answer the questions to allow that file to stay on the computer and be active. Normally this involves you confirming that the files are safe, and you want them to be available.  In some cases, the USB files get presented but you don’t see the ALC viewer with its distinctive logo. This is because the virus protection software has quarantined it.  If this is the case you need to open the virus software program and look for its messages, you should see that it reports having taken action to quarantine the files. Then go ahead and release the file and confirm you are happy to allow it to be used.

This is a one-off step, once the Virus Program has learned the software is not a threat, it will not ask again.

Copying The ALC

Copying to a PC or Copying to another USB Drive

The ALC USB drive is designed to run the presentations from the supplied disk, however we recognize that it may be necessary to make copies of the disk or transfer the files to a laptop or PC. This is possible provided a few simple rules are followed. You must not copy the contents of the drive or top level folder and only copy the entire drive. This is because there is a relationship between the internal files and special files that do not show in the normal file explorer.

Ideally you should copy your ALC USB Drive before you run the program for the first time. This will let you copy the program before it is stamped with your personal e-mail. Then copied versions can be activated with the correct users e-mail.

We have provide some simple instructions to allow you to copy the material.

Copying a Windows ALC Drive

On a windows system the supplied USB drive has a few folders and one program at the root level. You cannot copy it by just moving the visible files. You must copy the whole drive.

Ideally you should copy your ALC USB Drive before you run the program for the first time. This will let you copy the program before it is stamped with your personal e-mail. Then copied versions can be activated with the correct users e-mail.

Click below for full instructions:

 

Copying a Macintosh ALC Drive

On a Mac system the USB drive contains a single top level folder, you can drag this top level folder to where you need it on a the Mac.. .

Ideally you should copy your ALC USB Drive before you run the program for the first time. This will let you copy the program before it is stamped with your personal e-mail. Then copied versions can be activated with the correct users e-mail.

Click below for full instructions: